Returns

Returns

Returns have never been easier at Bryony Makes! We accept returns on all Bryony Makes unwanted gifts (unless stated in the description i.e personalised items), however we do include as much detail, including sizes on our website. But if you do not wish to keep your order please follow these simple and easy stages!

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1. Notify us by emailing bryony@bryonymakes.co.uk

2. Once we have heard from you and your reason for returning we will issue you with a returns label (if accepted).

3. Re-pack your item(s) in the original packaging, or in a secure, waterproof package.

4. Return your package via the Post Office, get a receipt if you wish for proof of postage.

Please note: The return of an unwanted gift cost £2.99. We will also not refund the original postage for orders on unwanted items. 

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PERSONALISED ITEMS: Unfortunately any items that have been personalised can not be returned due to them being made to order and to your requirements. If there is an issue with the personalisation please contact us.

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LARGER ITEMS: If you would like to return an unwanted gift that is a larger item such as the Weekly Menu Board, large quantities of items, then this will be a cost of £16.50. We will arrange the collection from the address the item is at. Please notify us beforehand so this can be arranged. 

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SALE Items – Non Refundable

Please note that sale items are non returnable unless they are damaged or faulty. If a sale item is returned strictly within the 14 day time frame, an individual coupon will be provided for you to use on our website. A refund will not be issued for you under any circumstances. You will have 6 months to use your provided coupon code.

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Please do not send a return to us without notifying us first, as we want to ensure we refund the correct customer with the correct amount of money.

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Your order must be in its original packaging and in the same condition it was dispatched in. If an item seems used or unfit for re-sale we reserve the right to not issue a refund. If you want the item back, you will be responsible for postage charges.

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You will receive a full refund for the item(s) you are returning, minus the originally delivery charge & returns fee.

Bryony Makes do not cover neither the original cost, or returns cost of an unwanted order.

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ALL RETURNS MUST BE RETURNED WITHIN 14 DAYS – If an item is returned outside of these terms, we have the right to refuse a refund. 

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Returns, Damaged & Faulty Items

We are very sorry if your order does arrive damaged or faulty, we do try very hard to ensure all parcels are packed with attention and care and sometimes the delivery companies may have a hiccup during transit.

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If your order does arrive damaged or is incorrect please let us know via email - bryony@bryonymakes.co.uk. We are here to help and want to ensure we resolve this for you as quickly as we can.

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Please report any damage to us within 5 days from receiving the parcel so we can ensure it is resolved properly. We will not be able to assist with any issues or damaged reported past this time frame.

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Bryony Makes will cover the costs of postage on faulty or damaged orders.